Help with your account

Paying, payment plans, disputes, and your rights.

• How do I make a one-time payment?Pay your full balance or another amount by bank transfer or card, from your payment link or your portal.
• What payment methods do you accept?Bank transfer (ACH) and card payments, with the exact options shown on your pay page.
• Paying from a link we sent youWhat happens when you tap a payment link from a text or email, and what to do if the link does not work.
• How do I stop text messages?Reply STOP to any text, or turn texts off in your portal preferences. Opt-outs are honored immediately.
• How do I set up a payment plan?Choose a monthly amount and payment day that work for you, add an optional down payment, and confirm.
• Changing your payment planChange your payment day or amount, skip a payment, or ask to cancel — all from the portal.
• Automatic payments on a plan (autopay)How autopay works, why it uses a bank account, and how to turn it on or off.
• Settlement offers — how they work in the portalWhat a settlement offer looks like in your portal, and what happens when you accept or decline one.
• Receipts and payment historyEvery payment gets a receipt. Here is where to find them and how to download copies.