Receipts and payment history

Every payment on your account — one-time, plan installment, or settlement — is recorded, and you can always get a copy.

Right after you pay

When a payment succeeds, you see a confirmation screen with a link to the receipt for that payment. The receipt shows the amount, the date, the payment method (partially masked), and your account number (partially masked).

Finding receipts later

• Documents page. Receipts are saved to your Documents page alongside your statements and letters. Each one can be downloaded as a PDF.
• Payment history. Your recent payments are listed on your portal statement and home pages, so you can see at a glance what has been paid and when.
• Direct link. Each receipt has its own page in the portal, so a receipt link from a confirmation or email always brings you back to the same document.

Downloading and printing

Open any receipt or document and use the Download button to save a PDF. The PDF is suitable for printing or forwarding — for example, to your own records or an advisor.

If something looks off

If a payment you made is not showing, give it a little time first — bank transfers in particular can take a moment to settle, and a payment marked processing will complete on its own. If it still does not appear, or an amount looks wrong, message us from the Messages page and we will look into it with you. Please do not pay again until we have checked — that avoids an accidental double payment.