How do I stop text messages?

You can stop our text messages at any time, in either of two ways. Both work, and both are honored immediately.

Option 1 — Reply STOP

Reply STOP to any text message we send you. That is it — no sign-in needed. You will stop receiving texts from us on that number.

Option 2 — Use your portal preferences

1. Sign in to your portal.
2. Open Preferences.
3. Turn off the Text messages switch and save.

The Preferences page gives you the same control for phone calls, emails, and postal mail — each channel has its own switch, so you can keep the ones you find useful and turn off the rest.

What opting out of texts does — and does not — do

• It stops text messages to you on that channel. It does not close your account, change your balance, or stop other channels you have left on.
• If you opt out of texts, remember that payment-plan reminders sent by text will stop too — consider leaving email on, or enabling autopay, so nothing slips.
• You can opt back in any time by turning the switch back on in Preferences.

Getting texts you never expected?

If you are receiving messages about an account you do not recognize, do not just opt out — look up the account or contact us so we can figure out what is going on. See Disputing a debt if you believe the debt is not yours.