Accessibility Statement

Our Commitment

ClaraPay is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards to our web properties.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible to people with disabilities. Conformance with these guidelines helps make the web more user-friendly for everyone.

We partially conform to WCAG 2.1 AA. Some content may not fully conform yet as we work toward full compliance.

Technical Specifications

Accessibility of this website relies on the following technologies working together with your browser and any assistive technologies installed:

• HTML
• CSS
• JavaScript
• WAI-ARIA

Known Limitations

While we strive for full compliance, the following areas may have limitations:

• Some older PDF documents (such as uploaded account statements) may not be fully accessible. We are working to remediate these.
• Certain third-party components (payment processing forms provided by Stripe) are subject to that vendor's accessibility standards.

Feedback and Contact

We welcome feedback on the accessibility of ClaraPay. If you experience any barriers or have difficulty accessing any content, please contact us through our contact page. Please include:

• The URL of the page where you encountered the issue
• A description of the problem
• The assistive technology and browser you were using (if known)

We aim to respond to accessibility feedback within 5 business days.

Formal Complaints

If you are not satisfied with our response, you may contact the U.S. Department of Justice regarding ADA Title III compliance, or relevant state accessibility enforcement bodies.