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ClaraPay
AI-First Collection Agency

Recover more. Comply automatically. Pay only when we collect.

ClaraPay is the AI-first collection agency built for healthcare — recovering self-pay and patient balances while eliminating HIPAA risk. Healthcare engagements run under a signed BAA before any PHI moves. Voice agents, conversational SMS, ML scoring, and a 50-state compliance engine recover more for hospitals, clinics, and creditors of every kind. You pay only when we collect.

TCPA / FDCPA
SOC 2-aligned
50 States
Reg F Ready
Recovery Rate
+47%
Illustrative example
Clara Voice Agent
Live call · Active account
“Hi Sarah, this is Clara from Acme Collections. I'm calling about your outstanding balance. Would a payment plan work better for you?”
“Yes, can I do $100 a month?”
“Done! 12 payments of $103.33. You'll receive a portal link by text.”
Payment plan created · $103.33 × 12
TCPA consent logged · call recorded
Portal link sent via SMS
Collector Hours Saved
2,340
Illustrative example

Conversations that collect, automatically

Clara's AI voice agents make natural-sounding calls while conversational SMS handles text-based outreach. Every interaction is compliant, recorded, and learns from outcomes.

Natural voice conversations
Intent-aware SMS responses
Automatic payment processing
Clara SMS Agent
Conversational outreach
Hi Sarah, this is Clara from Acme Collections regarding your account. Would you like to set up a payment plan?
Yes I'd like to pay this off. Can I pay now?
Absolutely! Here's your secure payment link: pay.clarapay.com/s/8k2x
Payment link sent · Intent detected
Compliance Check
Pre-send screening
FDCPA §1692c — Contact hoursPASS
TCPA — Prior express consentPASS
Reg F — 7-in-7 rulePASS
State: TX — Additional disclosuresPASS
DNC Registry — ClearPASS
All checks passed — cleared to send

Compliance on autopilot, coast to coast

Pre-loaded rules for FDCPA, TCPA, Regulation F, and all 50 states. Every call, text, and letter is automatically screened before it's sent.

FDCPA & TCPA automated
Regulation F 7-in-7 tracking
DNC & litigant scrubbing

Work the right accounts first

Our ML models score every account on propensity to pay, optimal contact channel, and best time to reach. Your highest-value accounts get attention first.

35+ predictive features
A/B/C/D tier segmentation
Payday-aligned outreach
Account Scoring
ML prediction engine
Score
0
Tier
A
Best
SMS
A
87%
B
64%
C
38%
D
15%
Consumer Portal
Self-service payments
Outstanding Balance
$1,240.00
Pay Now
Set Up Plan
EN/Español

Let them pay on their terms

Many consumers prefer to resolve accounts on their own schedule. Our portal lets them view balances, set up payment plans, make payments, and file disputes — in English or Spanish.

Card & ACH payments
Flexible payment plans
Bilingual (EN/ES)

Everything you need to recover more

Our platform handles the entire collection lifecycle.

Payment Processing

Card & ACH payments via Stripe

Credit Bureau Reporting

Metro 2 reporting to all three bureaus

Settlement Optimization

ML-recommended settlement percentages

Skip Tracing

Multi-provider waterfall lookup with caching

Physical Mail

CASS-certified FDCPA notices via Lob

E-Signature

Digital settlement agreement workflows

Workflow Automation

140+ automated background processes

Client Portal

Real-time visibility for your team

Reporting & Analytics

Custom dashboards, exports, and scheduling

A/B Testing

Thompson Sampling message optimization

Data Import

CSV, Excel, and SFTP automation

Multi-Language

English and Spanish throughout

See all features

Built for your industry

Tailored collection strategies for healthcare, retail, financial services, and businesses.

High volume, small balances

Small-dollar self-pay balances overwhelm your billing staff and fall through the cracks.

Patients don't know they owe

Surprise bills and complex EOBs mean patients often don't realize they have a balance.

HIPAA + PHI exposure

Every patient contact carries HIPAA risk unless PHI is handled under a signed BAA with screening on every touch.

More self-pay recovery through AI outreach and patient self-service
PHI handled under a signed BAA — every patient contact compliance-screened
Patient self-service portal for payments and plans

Outcomes vary by portfolio. Illustrative scenarios only — not guarantees.

See What We'd Recover for You

Why AI-first vs. a traditional agency?

If you already have a collections vendor, here's what changes when AI does the work.

Traditional AgencyClaraPay
Patient & consumer outreach
Manual calls during business hours
AI voice + SMS 24/7, payday-aligned
HIPAA & PHI handling
Staff training and hope
Healthcare engagements run under a signed BAA, screened on every contact
Regulatory compliance
Staff training & manual checklists
Automated FDCPA, TCPA, and Reg F screening on every contact
Payment options
Check or phone payment
Self-service portal: card, ACH, payment plans
Time to first contact
7–14 days
Under 24 hours
State-by-state rules
Manual tracking
50-state compliance engine, pre-loaded
Reporting
Monthly PDF
Real-time client portal with analytics
Pricing
Setup fees + monthly minimums
Contingency only — pay when we collect

Built for healthcare and modern creditors

Illustrative scenarios from healthcare, retail, and financial creditors — not verified customer outcomes or performance guarantees.

HIPAA-conscious
PHI under a signed BAA

Patients actually prefer the self-service portal — fewer inbound calls to our billing office and faster payments, with PHI handled under a signed BAA.

VP, Revenue Cycle
Regional health system (illustrative)
Self-service portal
Card, ACH, and payment plans

Consumers actually prefer self-service. The portal means fewer inbound complaints and faster payments.

Director of Credit
National consumer brand (illustrative)
Compliance-first
50-state rules engine

Compliance is built into every channel — not a spreadsheet we update after the fact.

VP of Compliance
Financial services creditor (illustrative)

You only pay when we collect

No upfront fees. No monthly minimums. No setup costs.

Contingency-based pricing

AI voice agents + conversational SMS included
50-state compliance rules, pre-loaded
Consumer self-service portal included
Real-time client portal + reporting included

Typical rates: 15–35% of collected amounts

See ClaraPay in action

Book a 30-minute walkthrough and we'll show you what ClaraPay would recover from your portfolio.

What to expect

Personalized walkthrough

See a demo tailored to your portfolio type

Custom ROI estimate

We'll estimate your recovery improvement

No obligation

Honest answers, no pressure

SOC 2-aligned
FDCPA
50-State
TCPA

Need more options?

Visit our contact page →