Reading your remittance statement

Remittances are how collected funds get back to you. The list at /client/money/remittances shows every remittance, newest first, with its amount, payment method (ACH, wire, or check), reference, status, and date.

The two downloads

Every remittance row offers two statement downloads:

• PDF — the formal statement: the period covered, remitted date, payment method and reference, the count of payments included, and the summary — total collected, the agency fee (with the fee rate where applicable), and the net remittance.
• CSV — the reconciliation file, one row per line item, with columns: account_number, consumer_ref, date, kind, gross, fee, net.

Reconciling a deposit

The CSV is built for your AR team:

1. Match the bank deposit to the remittance by reference and amount.
2. Open the CSV — each row ties a collected payment to one of your account numbers.
3. The kind column is payment or refund_clawback; clawbacks carry a negative gross, so the file foots by plain addition.
4. The final TOTAL row sums gross, fee, and net — foot it against the statement and your deposit.

Amounts are plain decimals with no currency symbols, so the file drops cleanly into a spreadsheet or import job.

Common questions

• Why is there an Invoice column? Some remittances reference an invoice number for historical bookkeeping; a dash means none applies.
• What do the statuses mean? A remittance moves from pending/processing to completed or paid; a failed remittance is reissued — your account team will be on it.
• How often do remittances run? On the schedule configured during onboarding. To change frequency or method, contact your account team.