Fees & billing: where charges appear

ClaraPay works on contingency: our fee is earned only on dollars we actually recover for you. That shapes how billing looks in the portal — you will not receive invoices for collection work, because there is nothing to bill outside of recoveries.

Where the fee shows up

The fee is withheld from each remittance before funds are sent to you. Every remittance statement (see Reading your remittance statement) shows the arithmetic explicitly:

• Total collected — gross recoveries in the remittance
• Agency fee — the amount withheld, with the fee rate shown where applicable
• Net remittance — what is deposited to you

The reconciliation CSV carries the same split per line item (gross, fee, net), so your AR team can verify the fee on every individual payment, not just the batch total.

Where your rate lives

• Your fee structure appears read-only in /client/settings — fee type and rate.
• The governing document is your fee schedule in the documents library.

Rate and term changes go through a formal amendment with your account team; the portal reflects whatever is currently executed.

Common questions

• Why does a remittance show an Invoice number? A historical bookkeeping reference on some remittances; a dash means none applies. It is not a bill to you.
• Do refunds affect fees? Yes — a clawback line reverses the associated gross and fee, and the CSV shows it as a negative refund_clawback row so the file still foots by addition.
• How is my exact rate determined? By your signed fee schedule. Signed-in clients can also read How contingency & commission tiers work.